RWAI

Where AI meets Impact!

RWAI, short for Real World Artificial Intelligence, embodies our mission to using technology to address real-world challenges. Founded by Lukas Tuggener and Simon Spalinger as a spin-off from the Centre for Artificial Intelligence (CAI), RWAI is dedicated to developing innovative solutions that deliver measurable value.

Our flagship product, TicketPilot, transforms the way software companies manage service, support, and maintenance by harnessing the power of artificial intelligence and machine learning. From answering user queries and consulting documentation to logging bugs and suggesting improvements, these processes often demand significant time and resources. TicketPilot streamlines these workflows, enabling companies to respond faster, operate more efficiently, and reduce manual effort.

TicketPilot makes incident management DORA compliant!

Our latest extension to TicketPilot makes incident management compliant with the Digital Operations Resilience Act (coming into force in January 2025).

SDS 2024: Congrats to Lukas Tuggener

Congrats to Lukas Tuggener et. al for the "Honorable Mention - Best Paper Award" at this years conference of the Swiss Data Science community.

RWAI is a now a ZHAW Spin-Off

We are proud and honoured to be a Spin-Off from Center for Artificial Intelligence (CAI) at ZHAW. This recognition underlines our commitment to simplify software support and maintenance with artificial intelligence! 

Passionate Minds, Decades of Expertise

United by their passion for artificial intelligence the two founders
Lukas Tuggener and Simon Spalinger
combine academic rigor with practical industry knowledge.

Lukas Tuggener holds a Master of Science in Statistics from ETH Zurich. Currently, he is a Ph.D. candidate at the University of Lugano (USI) under the guidance of Prof. Jürgen Schmidhuber. With a focus on applied machine learning, Lukas brings eight years of experience as an AI researcher at ZHAW (Zurich University of Applied Sciences).

Simon Spalinger holds a Software Engineer degree from ETH Zurich and two decades of experience in software product development for core banking environments. Beyond his technical expertise, Simon is a successful entrepreneur and a dedicated servant leader.

RWAI AG, Jonas Furrer-Strasse 11, 8400 Winterthur

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